How Undercover Recording Uncovered a £28m Timeshare Scheme

Authorities have called it as one of the largest frauds of its kind in the UK.

A total of 14 defendants have been convicted for their part in a £28 million conspiracy to defraud more than 3,500 vacation property owners.

The targets were keen to get out of age-old vacation property deals and went looking for support.

Most were from 60 and 80. More than 500 of them surrendered over £10,000, and one transferred over £80,000.

Those victimized were subjected to intense sales meetings continuing for six hours. They were left out of pocket, possessing worthless fake "points" and continued to be bound by costly holiday ownership agreements they could no longer use.

The Firm Behind the Fraud

The company at the centre of the scheme was the timeshare resale company. They collected people's money to fund the owners' lavish lifestyle of prestigious schooling, luxury homes and private jets.

The individual at the top of the firm, the company director, was handed a 90-month prison term in January for conspiracy to defraud.

Recently, his wife Nicola was one of the final three to learn their fate.

She was given a two-year deferred imprisonment at Southwark Crown Court after confessing to financial crime.

It has been a long time coming and marks a major victory for the people who spoke out, the law enforcement and legal representatives.

How the Probe Was Initiated

The initial awareness of SMT emerged during the summer of 2016. The role involved in the investigations unit of a news organization, making investigative shows.

A colleague pointed out that his mum had assumed the rights of a holiday property in a European resort and, after long-term use, had begun looking to exit the agreement.

It should be noted how common timeshares had evolved with British holidaymakers in the eighties and nineties.

Holiday ownership allowed individuals to access the identical property every year, or exchange their vacation periods with additional holders who had properties in other resorts. About 600,000 sun-lovers took up that opportunity.

The early surge was linked to a numerous reports about rip-off merchants fraudulently marketing properties. They were regularly featured on investigative TV programmes.

The typical vacation property deal locked buyers for decades.

In that period, those holders who had used their assigned property in the sun for 20 or 30 years were getting older, and a large proportion were hoping to wave goodbye to their holiday properties.

Some had reduced ability to travel and were unable to visit their apartments. Some just felt they'd got all they wanted from them. And a portion had died, in many cases passing on their heirs to take over the deals - along with their annual payments and upkeep costs.

The Covert Probe Develops

And that's where the relative had ended up. She browsed the internet for options and discovered the company, a firm whose website assured to terminate her contract.

Yet, having submitted funds and scheduled a consultation with them, her loved ones had doubts.

Subsequent checking uncovered numerous individuals claiming they had submitted funds and received no benefit from the service. In fact, they had lost money. Substantial amounts.

Our team began investigating what was occurring. It quickly became clear that there were questionable operators operating in the holiday ownership market.

One lawyer had numerous client reports aiming to litigate against the company.

Reporters contacted people who had engaged the company and they all told the same story. They believed the firm would purchase their timeshare away from them but when they attended a meeting (for which they made an advance payment) they were informed there was no potential buyers.

In place of that, they were persuaded - indeed compelled - to invest additional funds purchasing "the company's points system", associated with the business's umbrella group, Monster Travel.

What exactly these were was rather ambiguous. They sounded like a form of credit, offering cheaper vacations and benefits and shopping deals.

And they were apparently "exchangeable with additional holders, some time down the line.

Investing money up front now would produce an future return that would cover SMT's fees and allow the investor in profit, released finally from their troublesome deal.

Too good to be true? Indeed, it was.

A 'Deceptive Scam'

If these accounts were correct, this was a large-scale fraud.

This is known as a "misleading sales."

A business - specifically SMT - "baits" the consumer by advertising a defined offering and then state it cannot be provided, directing the client in the direction of another, inferior offering.

That's illegal. Equipped with all the testimony we had assembled, we argued to covertly record one of the organization's sessions.

This takes commitment, energy, and strong justifications for why this is the only way to gather the information needed to prove wrongdoing.

Armed with that permission, our small team organized a meeting with one of the firm's agents in the English town.

Posing as a member of the public wanting to get his mum free from her timeshare contract|holiday ownership agreement

Deborah Garcia
Deborah Garcia

Lena is a digital marketing strategist with over 10 years of experience in SEO and content marketing, passionate about helping startups scale.